This Privacy Policy explains how Homie ("we", "our", or "us") collects, uses, stores, and protects personal information when you use our website, mobile application, and related services.
1. Introduction
Homie is a mobile-first platform that connects clients with independent cleaning professionals. This website provides platform information, while account actions and booking workflows occur inside the Homie app.
2. Information we collect
Depending on how you interact with Homie, we may collect:
- identity and contact information (name, email, phone number);
- account profile details submitted in the app;
- service and booking-related records processed in the app;
- device and technical usage data needed for platform performance and security;
- support communications and user feedback.
3. How information is used
We use information to:
- operate and improve website and app experiences;
- support account and booking workflows in the app;
- facilitate customer support and service communications;
- maintain safety, fraud prevention, and platform integrity controls;
- comply with applicable legal and regulatory obligations.
4. App account and booking data
Account registration, profile onboarding, booking activity, and related operational events are processed primarily through the mobile app and supporting infrastructure.
Homie acts as a platform operator. Service delivery is performed by independent providers using the platform.
Verification documents and POPIA
Verification is mandatory to help keep all Homie users safe. You can submit a copy of your ID, proof of residence, and bank account confirmation through Verification documents in Settings. We use these documents to review identity, address, and payout details and to help prevent fraud. Uploading a document does not mean it has been approved or replace identity verification.
We process verification documents in accordance with the Protection of Personal Information Act (POPIA). Documents are stored privately and are accessible to the account holder and authorized reviewers. They are not published to other clients or Homies. We record review decisions and retain documents only for the verification purpose and applicable operational or legal requirements.
You can request access, correction, or deletion of verification information, subject to applicable law, through in-app support or support@myhomie.co.za.
5. Communications and support
We may contact you regarding platform operations, booking-related updates, support requests, policy updates, and important service notices. For support, contact support@myhomie.co.za.
6. Cookies and analytics
The website may use cookies and similar technologies for core functionality, performance measurement, and service improvement. You can control cookies through browser settings, but disabling them may affect some website behavior.
7. Sharing information
We may share information with:
- service providers supporting hosting, analytics, communication, and operations;
- platform participants where needed for app-based service coordination;
- regulators, legal authorities, or advisors where required by law or legitimate legal process.
We do not sell personal information as a standalone commercial data product.
8. Data security and retention
Homie applies technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, or unlawful disclosure. Retention periods are based on operational necessity, legal requirements, and security obligations.
9. Your rights
Subject to applicable law, you may request access, correction, or deletion of personal information, or object to certain processing activities. Rights requests can be sent to support@myhomie.co.za.
10. Children
Homie is not intended for direct use by children without appropriate lawful authorization. We do not knowingly process personal data from children contrary to applicable law.
11. Policy updates
We may update this Privacy Policy periodically. The latest version is published on this page with the effective date shown above.
12. Contact details
Privacy, legal, and support contact: support@myhomie.co.za