These Terms and Conditions govern your use of the Homie website and app, operated by Homie ("we", "our", or "us").
1. Acceptance of these terms
By accessing or using this website, you acknowledge that you have read and accepted these terms. If you do not agree, you should not use this website.
2. Purpose of this website
The Homie website and app provide account registration, cleaning service bookings, payments, communication and service management. Access to account information and operational actions requires the appropriate sign-in, verification and permissions.
3. Platform nature and independent providers
Homie provides a technology platform that connects clients with independent cleaning professionals and cleaning teams. Homie does not employ cleaners.
Providers who use the platform act independently and are responsible for their own legal, tax, labor, licensing, and operational obligations. For a monthly cleaning package, Homie is the package supplier and arranges visits through independent Homies. The separate package agreement identifies the supplier, included services, accepted price, billing dates, term and cancellation rules before payment.
4. App-based registration and bookings
Registration, booking requests, communication and service management are available in the Homie web and mobile app. Verify your email address before making new bookings, starting a subscription or requesting an earnings withdrawal. SMS and phone verification are paused for now and are not required for these activities. Your phone number is still used as a unique contact for service communication. Account permissions, contact ownership checks and Homie approval still apply. Existing paid services, receipts, payment recovery and support remain available while required verification or a support review is being resolved.
Each individual may hold only one Homie account. Creating or maintaining multiple accounts for a single individual is strictly prohibited.
One account can support Client and approved Homie capabilities. Use the same login when changing roles. If you already have an account, sign in or recover it rather than registering again. Contact support for conflicting or recycled contact details; shared or changed contact details do not authorise another account.
Monthly packages have a separate versioned agreement, explicit acceptance and payment consent. Accepted package prices remain fixed for that term. Renewal requires fresh acceptance. Test-mode packages are for payment verification; Live enrolment remains unavailable until supplier disclosures and the package agreement have received the required legal review.
5. Acceptable use
You may use this website only for lawful purposes. You agree not to:
- misrepresent your identity or affiliation;
- attempt unauthorized access to systems, data, or services;
- use automated means to scrape or misuse website content at scale;
- publish or transmit harmful, unlawful, defamatory, or deceptive content.
6. Intellectual property
Website content, branding, logos, text, design system elements, graphics, and source materials are owned by or licensed to Homie and protected by applicable intellectual property laws.
You may not reproduce, adapt, distribute, or commercially exploit website content without prior written permission, except where allowed by law.
7. Third-party links and app stores
This website may include links to third-party services such as app stores. These services are controlled by third parties, and Homie is not responsible for their availability, content, or policies.
8. Disclaimer
This website is provided on an "as is" and "as available" basis for informational purposes. While we aim to keep content accurate and current, we do not guarantee that all information is complete, error-free, or uninterruptedly available.
9. Limitation of liability
Homie does not currently provide insurance cover for damaged items.
To the fullest extent permitted by applicable law, Homie will not be liable for indirect, incidental, consequential, or special damages resulting from website use, inability to access the website, or reliance on informational content.
Nothing in these terms excludes liability where exclusion is not permitted by law.
10. Changes to terms and website
Homie may update these terms and website content from time to time. Updated terms become effective when published on this page. Continued use of the website after updates indicates acceptance of the revised terms.
11. Governing framework
These terms are governed by the laws of the Republic of South Africa. Any disputes related to website usage are subject to applicable South African legal processes and jurisdictional rules.
12. Contact details
For legal, policy, or support questions, contact: support@myhomie.co.za