Privacy Policy

Last Updated: April 2025

At Homie, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the platform, express interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

Name, email address, and contact information
Billing information and payment details
Location information (address, city, and postal code)
User preferences and service requirements
Profile information and credentials

1.2 Automatically Collected Information

When you access our platform, we may automatically collect certain information about your device and usage of the platform, including:

Device type, operating system, and browser information
IP address and network information
Usage patterns and interactions with the platform
Location information based on IP address or GPS (with permission)

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our platform and services
Processing transactions and managing your account
Matching clients with appropriate service agents
Communicating with you about updates, promotions, and support
Analyzing usage patterns to enhance user experience
Protecting against fraudulent or unauthorized activity
Complying with legal obligations

We may share your information in the following situations:

With Service Agents: When you book a cleaning service, we share necessary information with the assigned service agent to facilitate the service.
With Service Providers: We may share information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, and customer service.
For Legal Purposes: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and review the information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Object to or restrict certain processing activities
Data portability (receiving your data in a structured format)
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our platform. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us through our website or using the contact information provided on our platform.

10. Company Information

Homie is developed and owned by K2024249025 (SOUTH AFRICA), of CIPC registration number 2024/249025/07.