Terms and Conditions

Last Updated: April 2025

These Terms and Conditions ("Terms") govern your use of the Homie platform ("Service"), which connects clients seeking cleaning services ("Clients") with independent service agents ("Service Agents"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Definitions

"Homie" or "Platform": Refers to the online service that facilitates the connection between Clients and Service Agents for cleaning services.
"Client": Any individual or entity that registers on the Platform to request cleaning services.
"Service Agent": Any independent contractor, freelancer, or professional who registers on the Platform to offer cleaning services.
"User": A collective term including both Clients and Service Agents.
"Agreement": Refers to these Terms and any additional policies, procedures, or rules that are incorporated by reference.
"Services": The cleaning services provided by Service Agents and facilitated by the Platform, including scheduling, payment processing, and reviews.

2. General Provisions

2.1 Acceptance of Terms

By accessing or using the Homie Service, you agree to be bound by these Terms, including any modifications, and any additional terms disclosed on the Platform. Your continued use of the Service constitutes your acceptance of all changes made to the Terms.

2.2 Modification of Terms

Homie reserves the right to modify, amend, or update these Terms at any time. You will be notified of significant changes via email or through an announcement on the Platform. Your continued use of the Service after any modifications signifies your acceptance of the updated Terms.

2.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa. Any dispute arising from your use of the Service shall be subject to the exclusive jurisdiction of the courts in South Africa.

3. Registration and Account

3.1 Eligibility

Clients: Must be at least 18 years old and legally capable of entering into binding contracts.
Service Agents: Must possess any required licenses, permits, or certifications necessary to perform cleaning services in their operating region and must be of legal age as defined by local law.

3.2 Account Creation

Users are required to register an account on the Platform. By registering, you agree to:

Provide accurate, current, and complete information.
Maintain and update your profile information as necessary.
Keep your account credentials (e.g., username, password) secure and confidential.
Immediately notify Homie of any unauthorized use of your account.

4. Client-Specific Terms

4.1 Service Requests

Request Submission: Clients may submit service requests through the Platform. When doing so, Clients must provide all necessary details to allow Service Agents to understand the scope and requirements of the service.
Agreement with Service Agents: Upon acceptance of a service request by a Service Agent, a binding agreement is formed between the Client and the Service Agent. Homie is not a party to this agreement.
Modifications and Cancellations: Clients may modify or cancel service requests subject to any cancellation policies published on the Platform. Any modifications must be communicated in a timely manner to the Service Agent.

4.2 Payment Terms (Clients)

Payment Processing: Payments for cleaning services are processed through the Platform using a third-party payment processor. Clients agree to provide valid payment information.
Fees and Charges: The total service fee (including any applicable taxes, surcharges, or convenience fees) will be detailed before payment. Clients are responsible for ensuring that sufficient funds are available.
Refunds and Disputes: In cases of service dissatisfaction or disputes, Clients must follow the dispute resolution process outlined in Section 7.

5. Service Agent-Specific Terms

Service Agents are independent contractors and not employees of Homie. They are responsible for providing quality cleaning services, maintaining their own equipment, and complying with all applicable laws and regulations.

6. Limitation of Liability

To the maximum extent permitted by law, Homie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

7. Contact Us

If you have any questions about these Terms, please contact us through our website or using the contact information provided on our platform.

8. Company Information

Homie is developed and owned by K2024249025 (SOUTH AFRICA), of CIPC registration number 2024/249025/07.