Safety & Trust
Your safety is our top priority. Learn about our comprehensive verification process and safety measures.
Know Your Customer (KYC)
At Homie, safety is our priority. All users must complete our KYC verification process to ensure a secure environment for everyone on our platform.
Why KYC Matters
Know Your Customer verification is essential for creating a safe and trustworthy platform. By verifying the identity of all users, we can:
- Prevent fraud and identity theft
- Ensure the safety of both clients and cleaning agents
- Build trust within our community
- Comply with legal and regulatory requirements
Verification Process
Identity Verification
All cleaning agents must provide a government-issued ID which is verified through our secure system.
Background Checks
We conduct comprehensive background screening to ensure the safety and reliability of our cleaning agents.
Skills Assessment
We verify cleaning skills and experience to ensure quality service for our clients.
Personal Interviews
Our team conducts interviews with potential cleaning agents to assess professionalism and communication skills.
Trust & Security Features
Background Checks
All cleaning agents undergo thorough background checks before joining our platform.
Secure Payments
All transactions are processed securely in-app with encryption and fraud protection.
Ratings System
Transparent reviews and ratings for all service providers to ensure accountability.
Incident Support
24/7 support for any issues or concerns that may arise during service.
Profile Verification
All user profiles are verified to ensure authenticity and build trust.
Data Protection
Your personal information is encrypted and protected with industry-standard security measures.
Our Commitment to Safety
At Homie, we're committed to creating a safe and trustworthy platform for everyone. Our comprehensive safety measures are designed to give you peace of mind when booking cleaning services.
Verified Professionals
Every cleaning agent on our platform undergoes a rigorous verification process to ensure they meet our high standards.
Secure Platform
Our platform is built with security in mind, with encrypted communications and secure payment processing.
Community Trust
Our rating and review system helps build a trusted community of clients and cleaning professionals.